Do I need
to sign in every time to purchase tickets via the new TGV mobile app or
website?
No. The
mobile app or website will remember your account upon successful sign in.
Can I make purchase without signing up/in as a MovieClub member?
Yes. You can make purchase via TGV website without signing up/in as a
MovieClub member, but you will not earn MovieMoney from your order which can be
used to redeem rewards on your next purchase.
Is it possible for someone to hack my account?
No. A 6-Digit PIN is required to sign in your account. We suggest that
you avoid using your personal information (such as your birthday date) or
sequences of repeating numbers (such as 111111 or 123456 as your PIN, as these
numbers are easy for others to guess. Once you have set your PIN, please keep
it safe and do not share it with anyone.
Is it necessary for me to complete profile?
Yes. It takes less than a minute to complete your profile. Once your
profile is completed, you can start to redeem your MovieMoney for movie
tickets, food, drinks, and enjoy all membership benefits.
I have changed my email address. How can I update my new email
address?
Website:
1)
After signed in your account, click “Profile”
icon at the top right corner and go to “My Profile”.
2)
Scroll down to “Contact Info”.
3)
Under “Email Address”, click “Update” and
confirm that all future sign ins and email notifications will be sent to the
new email address.
4)
Enter the 4-Digit Mobile Code sent to your
mobile phone number.
5)
Enter your new email address and enter the
4-Digit Email Code sent to your email address.
6)
Please use the new email address for the next
sign in.
Mobile
app:
1)
After signed in your account, tap “My Profile”
icon at the bottom right corner.
2)
Scroll down to “Contact Info”.
3)
Under “Email Address”, tap “Update” and confirm
that all future sign ns and email notifications will be sent to the new email
address.
4)
Enter the 4-Digit Mobile Code sent to your
mobile phone number.
5)
Enter your new email address and enter the
4-Digit Email Code sent to your email address.
6)
Please use the new email address for the next
sign n.
I have changed my mobile phone number. How can I update my new
mobile phone number?
Website:
1)
After signed in your account, click “Profile”
icon at the top right corner and go to “My Profile”.
2)
Scroll down to “Contact Info”.
3)
Under “Mobile No.”, click “Update” and confirm
that all future sign ins and SMS notifications will be sent to the new mobile
phone number.
4)
Enter the 4-Digit Email Code sent to your email
address.
5)
Enter your new mobile phone number and enter
the 4-Digit Mobile Code sent to your mobile phone number.
6)
Please use the new mobile phone number for the
next sign in.
Mobile
app:
1)
After signed in your account, tap “My Profile”
icon at the bottom right corner.
2)
Scroll down to “Contact Info”.
3)
Under “Mobile No.”, tap “Update” and confirm
that all future sign ins and SMS notifications will be sent to the new mobile
phone number.
4)
Enter the 4-Digit Email Code sent to your email
address.
5)
Enter your new mobile phone number and enter
the 4-Digit Mobile Code sent to your mobile phone number.
6)
Please use the new mobile phone number for the
next sign in.
How can I change my PIN?
Website:
1)
After signed in your account, click “Profile”
icon at the top right corner and go to “My Profile”.
2)
Scroll down to “Account & Security”.
3)
Click “Change PIN” and enter a 4-Digit Mobile
Code sent to your mobile phone number.
4)
Enter and confirm the new 6-Digit PIN of your
choice.
Mobile
app:
1)
After signed in your account, tap “My Profile”
icon at the bottom right corner.
2)
Scroll down to “Account & Security”.
3)
Tap “Change PIN” and enter a 4-Digit Mobile
Code sent to your mobile phone number.
4)
Enter and confirm new 6-Digit PIN of your
choice.
I would like to terminate and delete my MovieClub account, what
should I do?
Website:
1)
After signed in your account, click “Profile”
icon at the top right corner and go to “My Profile”.
2)
Scroll down to “Account & Security”.
3)
Click “Delete Account” and you will be prompted
the consequences of deleting the account, including the permanent removal of
your information and MovieMoney balance with no possibility of reactivation.
4)
Click “Delete Account” if you still wish to
delete your account.
5)
Enter your 6-Digit PIN to authorise.
6)
Your account has been successfully deleted. An
email notification will be sent to your email address.
Mobile app:
1)
After signed in your account, tap “My Profile”
icon on the bottom right corner.
2)
Scroll down to “Account & Security”.
3)
Tap “Delete Account” and you will be prompted
the consequences of deleting the account, including the permanent removal of
your information and MovieMoney balance with no possibility of reactivation.
4)
Tap “Delete Account” if you still wish to
delete your account.
5)
Enter your 6-Digit PIN to authorise.
6)
Your account has been successfully deleted. An
email notification will be sent to your email address.
Can I purchase food and drinks without purchasing any movie
ticket(s)?
Yes. Simply follow the steps below.
Website:
1)
After signed in my account, click “Food &
Drinks” on the top of the page.
2)
Select a cinema location to pick up your order.
3)
Pick the food and drinks of your choice, add
them to the cart, proceed to checkout and complete payment.
4)
Please collect your food and drinks before the
expiry date.
Mobile
App:
1) After signed in my account, tap “Food &
Drinks” on the bottom of the page.
2) Select a cinema location to pick up your order.
3)
Pick the food and drinks of your choice, add
them to the cart, proceed to checkout and complete payment.
4)
Please collect your food and drinks before the
expiry date.
How do I check all my order details?
Website:
Click
“Profile” icon on the bottom right corner and go to “My Orders” to retrieve and
view your order details.
Mobile app:
Tap “My Profile” icon at the bottom right corner and then tap “My Orders” to
retrieve and view your order details.