Which internet browser is the most compatible with the new TGV
website?
Apple Safari, Mozilla Firefox, Microsoft Edge and Google Chrome.
I’m
a new customer. How can I sign up as a MovieClub member via the new TGV
website?
2)
At
the top right corner, click “Sign In” and select “Sign Up”.
3)
Enter
your mobile phone number and email address, check the Terms and Conditions
(T&Cs) checkbox, then click “Next”.
4)
Enter
the 4-Digit Mobile Code sent to your mobile phone number.
5)
Enter
and confirm 6-Digit PIN of your choice. You will be able to sign in to your
account right away.
I have
signed up as a new MovieClub member, how can I
sign in the new TGV website?
Using
email address:
1)
At the top right corner, click “Sign In”.
2)
Enter your email address, then click “Sign In”.
3) Enter your 6-Digit PIN. You will be able to sign
in to your account right away.
Using mobile phone number:
1)
At the top right corner, click “Sign In”.
2) Click “Mobile No.” to enter your mobile phone
number, then click “Sign In”.
3)
Enter your 6-digit PIN. You will be able to
sign in your account right away.
I am an
existing MovieClub member. I have been signing in my account using my email
address and password. How can I sign in the new TGV website?
1)
For the first time, you must sign in your
account using your email address and password.
2)
At the top right corner, click “Sign In”.
3) Enter your email address, tap “Sign In”.
4) Enter your password, click “Next”. (Or click “Forgot Password” to
reset your password)
5)
Enter your mobile phone number, click “Next”.
6) Enter the 4-Digit Mobile Code sent to your mobile phone number.
7)
Then, enter and confirm 6-Digit PIN of your
choice, click “Next”.
8)
Your sign in is successful.
How do I
purchase for a specific movie?
1)
After signed in your account, click “Movies” at the top of the page.
2)
Select your preferred movie, date, location and
showtime.
3)
Select your preferred seat(s) and click “Book
Seat(s)”.
4)
Confirm your ticket type or promotion (if
applicable) and tap “Add to Cart”.
5)
Add any food and drinks to your cart and click
“Continue”.
6)
Apply any “My Rewards” or “Voucher Code(s)” and
continue to “Checkout”.
7)
Enter your payment details and click “Submit
Payment”. Your order is successful and order confirmation will be displayed.
8)
An order confirmation will be sent to your
email address. You can use it for admission at our cinema.
How do I purchase
for a specific location?
1)
Click “Cinemas” at the top of the page.
2)
Select your preferred cinema location, date,
movie and showtime.
3)
Select your preferred seat(s) and click “Book
Seat(s)”.
4)
Confirm your ticket type or promotion (if
applicable) and click “Add to Cart”.
5)
Add any food and drinks to your cart and click
“Continue”.
6)
Apply any “My Rewards” or “Voucher Code(s)” and
continue to “Checkout”.
7)
Enter your payment details and click “Submit
Payment”. Your order is successful and order confirmation will be displayed.
8)
An order confirmation will be sent to your
email address. You can use it for admission at the cinema location which you
have purchased from.
How do I
retrieve my recent order for collection and admission?
1)
Present the order confirmation email at the
counter to pick up your pre-ordered food and drinks at the Express Lane.
2)
Present the order confirmation email again at
the Ticket Tearing Point for admission to your movie hall.
How can I
earn MovieMoney at cinema location?
1)
After signed in your account, click “Profile”
icon at the top right corner and go to “My Profile”.
2)
Your MovieClub QR is displayed on the left of
the page.
3)
Show your MovieClub QR at the Ticketing Kiosk
or counter for scanning.
4)
The MovieMoney earned will be reflected in your
account within 24 hours from the purchased date.
Can I sign
in with multiple devices?
Yes. Your
account will remain signed in, even when you sign in using multiple devices
simultaneously.
I have forgotten my PIN. What should I do?
Sign in using email address:
You can enter your email address and click/tap “Send Email Code” for a
4-Digit Email Code to be sent to your email address. Enter the Email Code
correctly and you will be able to sign in to your account.
Sign in using mobile phone number:
You can enter your mobile phone number and click/tap “Send Mobile Code”
for a 4-Digit Mobile Code to be sent to your mobile phone number. Enter the
Mobile Code correctly and you will be able to sign in to your account.
I have not received the Mobile Code, what should I do?
Please ensure you have entered the correct mobile phone number and do
not block the SMS Short Code 62003 in your device. Otherwise, please refer to
your Telco Service Provider for further assistance.
I have not received the Email Code, what should I do?
Please ensure that you have entered the correct email address and check
if the Email Code is sent to your Junk/Spam folder. Otherwise, please refer to
your Email Service Provider for further assistance.
I am getting an error “The code is invalid” upon entering the Mobile/Email Code, what should
I do?
You could have entered a wrong code, or your Mobile/Email Code has
already expired.
How long is the validity of the Mobile/Email Code?
The Mobile/Email Code is valid for 5 minutes.
How many times can I request for Mobile/Email Code?
You can try up to 6 times. After that, you will receive an error “Sending limit exceeded” and can try
again after 20 minutes.
I have signed up as a MovieClub member. I received an email
requesting me to verify my email address and complete my profile. How long is
the validity of the verification link?
The verification link is valid for 15 minutes. You may request to
resend the link again.