1. What is an e-Invoice?
An e-Invoice is a digital version of a transaction between a seller and buyer, validated by the Inland Revenue Board of Malaysia (IRBM). It contains essential transaction details and a QR code for verification.
2. Why is TGV Cinemas implementing e-Invoice?
TGV Cinemas is complying with Malaysia's tax regulations, requiring all businesses to issue e-Invoices for all transactions. This system enhances transparency and efficiency.
3. How do I request an e-Invoice for my TGV purchase?
You can request an e-Invoice by providing your full name, identification number, and optionally, your Tax Identification Number (TIN) at the time of purchase or through our online platform at
https://einvoice.tgv.com.my/
4. Will I still receive paper receipts?
Yes, you will continue to receive paper receipts for your transactions. The e-Invoice will be an additional document for tax purposes, featuring a QR code for verification.
5. Is there any charge for requesting an e-Invoice?
No, there is no extra charge for requesting or receiving an e-Invoice from TGV Cinemas.
6. How can I verify the validity of my e-Invoice?
You can verify the validity of your e-Invoice by scanning the QR code provided on the document. This will allow you to check it through the IRBM’s system.
7. When will TGV Cinemas start issuing e-Invoices?
TGV Cinemas will begin issuing e-Invoices according to the phased implementation timeline. For businesses with an annual revenue of over RM100 million, the implementation starts from 1st August 2024. Other businesses will follow by 2025.
8. Can I still use my current receipts for tax purposes until TGV fully adopts e-Invoices?
Yes, TGV customers can still use regular receipts for tax purposes until the e-Invoice requirement becomes fully mandatory.
9. What information do I need to provide to request an e-Invoice?
To request an e-Invoice, you must provide your full name, identification number, and optionally your TIN.
10. Can I request an e-Invoice if I purchased tickets online?
Yes, whether you purchase tickets at the counter or online, you can request an e-Invoice by providing the necessary details.
11. How will e-Invoice impact my current billing process?
There will be no changes to how you receive tickets or invoices. The e-Invoice will be provided separately, intended for tax validation and claims.
12. What happens if there is a mistake in my e-Invoice?
If a mistake is identified, the e-Invoice can be cancelled and reissued within 72 hours. After 72 hours, a credit or debit note will need to be issued to adjust the details.
13 Will e-Invoice be required for cross-border transactions?
Yes, e-Invoices apply to both domestic and cross-border transactions, including ticket purchases from international customers.
14. Can I use my e-Invoice for expenses paid through third-party platforms?
Yes, you can request an e-Invoice for any ticket purchase, including those made through third-party platforms, by ensuring your details are accurately provided.
15. Can businesses compel individuals to request an e-Invoice?
No, businesses cannot force individuals to request e-Invoices unless the customer is using it for tax-related purposes.