Customer Service | Home

Knowledge Base

Browse through our collection of articles, user guides and FAQs.

Submit a Question

Post a question to TGV Customer Service Team to Answer

    • Popular Articles

    • Can I bring in outside food into TGV?

      - Customers are required to purchase food and beverage from TGV Cinemas' snack bars. - Food purchased outside of TGV Cinemas premises will not be allowed in the cinema/movie halls. - Customers can place their outside food and beverage at the ticket ...
    • Can I redeem vouchers and complimentary passes online?

      Yes, redemptions can now be made online.
    • How to redeem MovieMoney online (web / app)

      In order to see the redemption selection, please ensure you have sufficient MovieMoney in your MovieClub account: - Minimum of 900 MovieMoney for kids ticket redemption (kids below 90cm may enter cinema hall for free, share seats with parents / ...
    • Can I take photos or record movies while in the cinema? Even if its for Instagram Stories or Facebook?

      Recording of any kind inside the movie hall is strictly prohibited. It is a criminal offence based on Copyright Act, Section 43a: "Any person who operates an audiovisual recording device in a screening room to record any film in whole or in part ...
    • How can I apply for a refund?

      Customers can apply for refunds under these circumstances: - Issues pertaining to the cinemas' facilities (e.g. air conditioning, seats, hall, lighting, electrical and/or plumbing). - Issues pertaining to projection equipment (e.g. session breakdown, ...